Project Vision
The Accident Investigation Bureau (AIB) app was created as an eye witness tool for travellers to report accidents or incidents real time. The app is an investigative tool for documenting civil aircraft accidents or incidents occurring at the airport, in the plane or in the course of air navigation within Nigeria, or occurring to Nigerian aircraft elsewhere.
Project Objective
Design an app that improves aviation safety by creating an experiences that aggregates the circumstances and causes of air accidents and serious incidents
Design an app that provides safety recommendations intended to prevent recurrence of similar accidents.
AIB Design Process
The team went through a detailed UX process of understanding and defining customer needs before ideating around possible solutions. Thereafter, a lo-fi prototype was created to validate the requirements after which a hi-fi prototype was developed and tested to further confirm the functionality of proposed solution.
Kickoff
To begin, a few important questions were asked.
Who is our primary user?
What are their goals?
Would they really use this application?
How large do we want the initial scope of the project to be?
After interviewing four participants, it became evident that their primary goal is to appropriately report airline incidents from an eye witness point of view.
Prioritization Plotting
We prioritized possible features onto a graph to figure out the absolutely crucial requirements for delivering the AIB app and the less crucial features would could be introduced further down the sprints. We concluded that users most importantly wanted to report incidents across all platforms and messaging and push notification features could be integrated in the future
Personas
Name: Biu
Age: 32
Occupation: Travel Nurse
Biu is a travel nurse who is constantly catching flights. They enjoy flying but have encountered flight incidents in the past with no official means of reporting such incidents
Name: Flint
Age: 60
Occupation: Business Exec
Flint hates flying but visits several offices which she manages across the country. She likes the quiet and solitude which flying offers her but would like an avenue to report near misses which she has experienced
Information Architecture
P&P Wireframes
Before moving onto high fidelity wireframes and mocks, wireframes were created to catch a glimpse of the look and feel of the app.
CHALLENGE 1
Seamless Exploration
I decided to establish a navigation that was most suitable for users - a familiar navigation throughout the app. I decided to utilize test a simplified call-to-actions buttons throughout the app. Iconified modules are also used to create a natural bridge between contents of the screen.
CHALLENGE 2
Comprehending the Data
Creating easy-to-understand data visuals and description for users was necessary to create a seamless user experience across the app. Many users have complained about the complexity of reading or comprehending the data that apps throw at them. I solved this issue by using descriptive explanations to help users grasp the information better.
CHALLENGE 3
Lodge Complaints
It is important that users have access to the history of previously reported air incidences. With information about past safety concerns and experiences, users are better informed about making air travel decisions. It is also necessary that users can report other concerns such as accessibility issues which further improve the overall air travel experience.
Takeaways
As a travel enthusiast, air travel safety is extremely important to me. Subsequently, creating a platform that fosters the safety of air travellers and the general public was incredibly rewarding. I got to experiment with a few prototypes and streamline the design options to an effective user-centric design. In the future, the design would be improved to include other necessary features.
